Customer support
Let’s get you
back on track.
Help with mailbox connections, account access, scan results, and payments.
What do you need help with?
Mailbox connections
The sign-in window does not open
Allow pop-ups for this site and retry the connection. Check that you are signing in to the intended provider account. You do not need to disable browser protections for other sites.
The provider denied access
Read the provider’s message and check which permissions are requested. A work or school account may need administrator approval. If access was revoked, reconnect through Spectre when you are ready.
I want to disconnect my mailbox
You can revoke Spectre’s access in your mailbox provider’s account or security settings. Disconnecting provider access and deleting your Spectre account are separate actions. Contact support if you need help with account deletion.
Scan results
A scan uses the messages available within your plan and provider limits. Deleted messages, another email address, or services that rarely email you can leave gaps.
- Check that the connected mailbox is the one used for the service.
- Review the available history and any provider error shown during the scan.
- Treat suggested accounts and contacts as items to verify before sending a request.
Account and payments
If checkout completed but your plan is not showing, check the payment confirmation and confirm that you are using the same Spectre account. Avoid paying again while the issue is being checked.
Email support with the checkout email address, approximate payment date, and any order or payment reference you received. Do not send card numbers, bank credentials, or account passwords.
Read the payment and refund terms →What to include in your message
- The feature you were using and what you expected to happen.
- The error text, approximate time, and steps that led to the issue.
- Your browser, device, and mailbox provider.
- What you have already tried.
Never include passwords, access tokens, API keys, or full mailbox exports. Redact personal information in screenshots and error logs.
Privacy and security questions
A deletion request to another organisation is handled by that organisation. Our Article 17 guide explains the process and possible next steps.